Reign of Gaming

PBE Changes for 11/28

Champion Icon Update

Holiday Banners For the Air Client

RoG Article Recap

• Noob Traps and You

Player Choice January Sales Event

Big sales are on the way, read below for all the information!

The results of the poll are in and the result is a virtual dead heat between option #4 and #6, each with approximately 15.5K votes across the 4 regions that participated (NA, EUW, EUNE and BR). The combined vote tally is:

• 1,522 - 50% off boosts
• 5,076 - 50% off rune pages
• 5,249 - RP purchases get extra bonus RP (similar to September)
• 15,476 - 50% off skin super sale (10+ skins, including some never before on sale)
• 11,679 - 75% off skin retirement (retiring several older skins to the legacy vault)
• 15,487 - 50% off legacy skins (bringing back some retired skins not currently in the store)

Therefore our plan is as follows:

1) On January 11, the regular Friday sale will be replaced by a Skin Super Sale which will include some skins never before on sale (not Legendaries or other ineligible skins). As usual, three champions will also be on sale.

2) At some point between now and the end of January, the 42 Legacy skins below will come back into the store for a limited time at 50% off their regular price:

Crimson Akali 
Matador Alistar 
Pharaoh Amumu 
Red Riding Annie 
Annie In Wonderland 
Safari Caitlyn 
Nightmare Cho'Gath 
Red Baron Corki 
Mr. Mundoverse 
Toxic Dr. Mundo 
Masquerade Evelynn 
Nottingham Ezreal 
Desert Trooper Garen 
Scuba Gragas 
Alien Invader Heimerdinger 
Angler Jax 
Phantom Karthus 
Unmasked Kayle 
Swamp Master Kennen 
Sonoran Kog'Maw 
Shamrock Malphite 
Vizier Malzahar 
Dragon Knight Mordekaiser 
Leopard Nidalee 
Sasquatch Nunu 
Blacksmith Poppy 
Noxus Poppy 
Professor Ryze 
Workshop Shaco 
Frozen Shen 
Yellow Jacket Shen 
Hextech Sion 
Spectacular Sivir 
Emerald Taric 
Badger Teemo 
Firefighter Tristana 
Highland Tryndamere 
The Magnificent Twisted Fate 
Kingpin Twitch 
Butcher Urgot 
Feral Warwick 
Time Machine Zilean

There was also a lot of interest in a skin retirement sale so we will pursue that a little later in 2013. The rune page sale and extra bonus RP promotions were well received in 2012 and will likely make comebacks later in 2013 as well. Boost sales, however, will go back into the idea dustbin.

Thanks for participating!

More On - Riot's Player Support Vision

If you missed the first round up post, you can find  them in yesterday's News Roundup

Greeting Summoners!

I’m Lee Saggers, and I’m our Special Projects Producer here at Riot Games for Player Support.

One big change that we in Player Support are very happy about, is our new partners offices are very much of the same standard and working conditions that we have in our Riot offices. Something we were not able to enforce previously and feel very passionate about.

Player Support has always stood to champion the call of our players here within Riot and we will never steer away from that goal. With that in mind, we would never implement a solution to an issue that we felt was sub-standard or just accept something because “that’s just how it is” which is why we have taken the steps we have.

Many of your comments here so far seem to be based on quality, and we will work tirelessly on improving that service across every office we have, because we don’t want to be one of the best support services out there, we want to be THE best.

-----

Hey guys,

Just a few points that hopefully clarify some of the points brought up in the thread.

Outsourcing is something we’ve done, in some shape or form, for the last couple years. We continue to build both are internal and partner staff – as a matter of fact, we have more internal Riot support staff then we’ve ever had. And we’re hiring more. 

There’s no doubt that we have plenty of work ahead of us. The criticisms in the thread around unresponsive macros and poor response times for certain types of tickets are well taken. These issues, and countless others, are what our teams are committed to driving to solve for our players in the coming year.

When I joined Lance’s team, I was handed an incredibly clear list of metrics governing my success or failure. What I guarantee you is things like driving down response times, improving the quality of our support responses, and improving the total player experience are on that list. Driving down expenses was not.

Ultimately, promises in a post aren’t going to change some people’s opinion; only action will do that. Hopefully someone necros this thread in six months, and sees that we’ve delivered to your expectations.

IPL Starts Tomorrow 

Don't forget IPL 5 starts tomorrow. We will be posting the stream, as well as a daily roundup. Make sure to check out the official IPL page for all the match times in your time zone. Also something to note, the stream will have FREE HD (720p) on the IGN website.