Player Behavior Experiments and Restricted Chat Mode on PBE

Player Behavior Experiments and Restricted Chat Mode on PBE

For a while now, the player behavior team has believed that bans are not the ideal solution for dealing with toxic players in League of Legends. Sometimes a banned player will create a new account and negatively affect the experiences of low level players. During this time, the banned player is not learning what it means to be a positive member in our community.

On the player behavior team, one of our core philosophies is to create features that can help toxic players reform their behavior. We have been working on alternatives to banning, and will begin running experiments on the PBE. Unlike many features on PBE, these experiments will see rapid iterations, and may look completely different when they go live. Some experiments might take two weeks, some might take two months, and some even longer. Running experiments this way on PBE will introduce a new level of transparency in our ongoing player behavior initiatives, and we encourage players to join us in these experiments and shape the future of the League of Legends community.

The first experiment we are trying is a new restricted chat mode. Players that are identified as the most toxic by our player behavior systems will be placed into a restricted chat mode where their ability to participate in [All] Chat is disabled. Also, these players will have a limited number of chat messages they can send to team chat, which will slowly increase over the course of a game. To unlock this restriction on their account, these players must play a set number of matchmade games with positive, non-toxic behavior.

With this experiment, we hope to address a few key issues. First, we hope this will help toxic players to think carefully about their chat messages and what they use them for—if these players still choose to rage, they will immediately hit their message cap and be muted, shielding other players from their harassment. If these players use their available messages responsibly, they can learn to exhibit positive and constructive communication in League of Legends. 

Secondly, we hope that by tying the punishment to games played instead of a set duration of time, we can enable toxic players to assume more responsibility for their actions. Players will no longer be able to make new accounts for a few days to escape their timeban—they will have to play matchmade games in restricted chat mode to unlock their account chat privileges again.

This is the first experiment in a series that will all be focused on replacing bans with alternative punishments that encourage players to improve their behaviors, and you will see this feature on PBE shortly.

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Comments

  • #21 m1spl4ced

    Awesome.

  • #19 rainbowdash01

    can a any one tel me how to get on a game

  • #20 Lockheed300

    Download and install League of Legends. Run the game, then type in your username and password to log in. Click play, then select all of the top options; they say something like "5v5, unranked, blind pick" or something like that.

  • #17 GoldenArrow

    If RIOT made a better and more comprehensive ping system we wouldn't need to use the chat at all for anything game related. In some games people actually talk "fun things" and discuss strategies, would be shame if someone suddenly hits a limit and can't call misses or announce important things.

    Maybe chat ban the toxic players completely allowing them only to say certain words, i.e Baron, Dragon etc :j Some players will specifically use their "allowed chats" to troll as much as they can. But I'm glad RIOT is doing their best in trying to purify the community.

  • #15 HOBO_MAc

    Next change RIOT will try on PBE: Spend honor points at the client store to unlock messages you can send in chat.

    But seriously,

    Players will no longer be able to make new accounts for a few days to escape their timeban—they will have to play matchmade games in restricted chat mode to unlock their account chat privileges again.

    Is this associated with IP address so people cannot smurf? This is going to kill so many trolls. Sit in the corner and think about what you've done!

  • #16 Alithandros

    What they mean is that the chat restrictions only come off after you've played a number of games with non-toxic behavior, as opposed to not playing your main account until they come off.

    It's not an ip-ban, just saying there would be no way to avoid the chat-restrictions.

     

  • #13 MarcoFoxRoberto

    This is a great move!! It's awesome to see Riot working on this problem and not just ignoring/banning everyone.

  • #11 DonYagamoth

    An interesting move..

    Overall RIOT is trying to achieve what probably a lot of parents missed - Teaching people to be a respectable and respecting individual.. It's interesting how that works. I don't expect a ton of people actually "become a better person" through this - at least not as an instant effect. But maybe we can gradually improve the level of behavior over the next few generations with methods like this..

    I really want to know how this plays out. I mean, communicating via the HUD/UI alone that the chat is restricted for the person in a clear fashion is already a big hurdle. If they can get past this, then we can start seeing how it actually is going to work out. An experiment with a good idea, where no one knows how and if it will work.

    Props to RIOT for trying to implement something that actually COULD work instead of handling it like many other places where they simply put up the facade of caring.

  • #18 SiriusBsns1338

    How is suppressing chat teaching respectability or improving anyone's level of behavior? Also, Riot puts up the very same facade of caring on the NA forums. There have also been a couple incidents in the past regarding riot employees abusing their moderation privileges and demeaning random players in their game(s). So to say, "...instead of handling it like many other places where they simply put up the facade of caring" is just false.

  • #10 paazacker

    @nochange I still think people should be suspended but at least removing the ability to all chat and even team chat will help, at least in making people feel better by not getting berated for some of the mistakes they make. Some people troll exclusively in the chat, but still play well so those kinds of people should create a less toxic experience for others when they can't bully people.

  • #9 nochange

    I dont really seeing this being an effective measure to reform people, the data is going to say people are reformed because most of the proof (chat logs) is being restricted. I suppose that its worth a shot, and what the heck, accompany this systems with warnings. People still need to be suspended though.

  • #8 paazacker

    Love Lazule2's comment

    I think this is the right step in a direction that League should be heading in, can't wait to see what some of the other methods are tho

  • #7 lazule2

    I can taste the tears of those butthurt kids already~

  • #14 MarcoFoxRoberto

    They are delicious.

  • #6 Dj0z

    Nice!

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