Riot Pwyff on EU Compensation, Champion and Skin Sale

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Riot Pwyff on EU Compensation

Originally Posted by Riot (View RedTracker Source)

LION'S PIT HERE I COME.

Lot of angry people here and I understand - these server problems hit us across the board, so I figured I'd jump in here to lead some discussion. 

First... Saying we'll be compensating players before we have a fix is a bit of a tricky subject just because that uncertainty of time (that we literally did not know up to today) can really mess us up. If we say, "You get a 4 game IP boost!" but then our problems extend beyond expected, players can get more angry about the small 4 ip boost for down time that extends beyond what 4 ip boosts can make up for. In other words, we want to make sure our apology is the right apology and we are apologizing for exactly how much we screwed up, rather than promising an apology before we even know what we're apologizing for.

That was convoluted. Sorry.

Ultimately, to stay on the safe side, we opted to refrain from promising any concrete compensation until after we fixed the problem and knew absolutely what we were dealing with.

Unfortunately I think this really hurt your trust in us because you filled in the blanks where we didn't fully communicate that. There were also places like Korea announcing their compensation for players before a fix had been implemented, and the assumption was that because we didn't announce anything, we didn't have plans.

At this point in time there's just a difference in communication philosophy here, but at no point was there the intention to make you feel like second-class citizens. We want you to be happy and we are deeply. deeply apologetic for these server problems. We will be compensating you, but we wanted to make sure we fixed the game before we even started that other discussion. Once again, we wanted to make sure our apology was to scale and maybe, in this case, we shouldn't have done that.

We'll keep working on this and we're blitzing as hard as we can to fix this. And we're really sorry it's taken this long.
I see what you're doing, but... no.
Philippines is the guinea pig.
NA is just the first consumer.
Considering we've been waiting this long for a fix, and that we're the only ones getting nothing in compensation for it, we should be the first getting the fix.
Instead NA, which servers are working correctly as far as I know, will get the fix pre-emptively while we'll wait for it to be applied sometime during "non peak" times?
For real?
On this particular point, I'll just say that testing with NA was because of its large server loads - something we couldn't test with PH because it was deployed during off-peak hours (and we used PH as our first test for this fix overall). EUW is a huge server and the worry was that if we went straight to EUW from PH, we might run into incredible problems when dealing with the server loads and we'd give you an even more negative experience. It's one step at a time - literally.

Champion and Skin Sale

Originally Posted by Riot (View RedTracker Source)

Give your champions a new look with these skins, on sale for a limited time:

 

 

 

Add these champions to your roster, on sale for a limited time:

  • Vi 487 RP

 

 



16

Comments

  • #16 KajzzeR

    So... guys... will we have that compensation or not?

     

  • #9 Nunuh91

    What means pff ?

    Last edited by Nunuh91: 5/31/2013 12:34:53 PM
  • #6 arnaxxzz

    Gimmi my FoxFire Ahri :(

  • #5 stickerey

    Sale bugged like hell, it is totally different :D

  • #4 Gunmetal107

    Even though I'm from Australia and play on the NA servers, I think it's unfair from the recent problem in Korea with the servers in that they get Free-IP boosts and also the Limited Edition Christmas Sona skin while EU still suffers from issues and really get anything worthwhile for compensation.

  • #8 idiotness

    He's saying they'll do something for you too.  You'll prolly get an IP boost and/or a skin as well.  Don't worry.  There really is no injustice here.

    Last edited by idiotness: 5/31/2013 12:30:04 PM
  • #10 Kansokusha

    I don't get why we need free stuff to begin with to be honest. LoL's general discussion forum is pretty much full of babies, kicking their mothers because some other child has sweets and they don't.

  • #11 Gunmetal107

    :/

    I never said I had any problems nor anything is wrong, since I play the NA servers if you read. There was never any need for freebies anyway. The issue right now is what Korea did when server issues occurred. They not only gave out IP-boosts but a 'Limited Edition' Silent Nights Sona skin which you can't get anymore. This isn't fair compared to what EU is facing, and normally just giving IP-boosts would have been alright instead of giving a 'Limited Edition' skin :/

     

  • #12 Kansokusha

    But we don't need it, why does it matter? Why do you care if they get it and we don't?

  • #13 Gunmetal107

    OMG, do you people even read what I wrote. I said I didn't care, I PLAY ON THE NA SERVERS. I'm saying it's not fair that Korea decided to give players A LIMITED EDITION SKIN & IP-boosts for server issues, when they could have just handed out standard IP-boosts like what they do normally for all the other servers. They went an extra step for the Koreans yet they didn't do it for other servers especially EU, who have been on the suffering side for awhile.

    It's like Riot is giving Korea cake, while EU is getting bread. But then again, Korea is a gaming nation, with a lot of proactive gamers, in that perhaps Riot wants to secure more players and gain favor/trust from there by rewarding them extra.

  • #14 Gunmetal107

    Heck I'll throw this pic in, where I found in Elohell.net:

    EUW server

  • #15 Kansokusha

    Do you even read what I wrote? Why isn't it fair? It doesn't even matter. Why does EU need cake when it has bread?

    Also, I don't see any parallels between being stuck in a burning building and not getting stuff for free.

    Last edited by Kansokusha: 6/4/2013 10:57:45 AM
  • #3 Jorose

    Riot to release EU Ezreal (cause blue ez is so damn popular!) as compensation for the downtimes and will offer it to all players for only 975 rp!

    NA players will receive EU Ezreal for free!

     

    jk, Im just glad we might get something honestly. I know its a free game, but as someone who has bought RP I want my playing experiences to be as awesome as possible. Overall riot has been doing great in this respect but  sometimes its just tough and Im very glad that riot doesn't just let these things slip. Its kind of hard to balance what compensation you give I suppose. A 4 game ip boost is kind of... lame. A new skin is perhaps too much. Not much ground in between I suppose.

  • #2 iFightAliens

    FINALLY WE GET A OFFICIAL POST WOW TOOK WAY TO LONG.... FREE PULSEFIRE EZREAL COMPENSATION WHERE????????????

  • #7 KajzzeR

    Quote from iFightAliens »

    FINALLY WE GET A OFFICIAL POST WOW TOOK WAY TO LONG.... FREE PULSEFIRE EZREAL COMPENSATION WHERE????????????

    A total support by a fellow PFE fan here! ^ ^ unfortunately... no way they gonna do it... Seems like I`ll have to buy PFE with my own money. DAMMIT RIOT! DAMMIT!

  • #1 Snipercam7

    It's nice to get reassurance from them at least..

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