Why Isn't my RP Code Working?

  • Hello. Not sure if this is the right section but I have a question. I recently bought a $5 RP card and when i try to claim my RP, it doesn't work. I accidently put the $5 RP code in the "Codes" section of the shop. Could that be the reason why it's not working? please answer.
  • Does the card give $5 worth of RP, or does it cost $5 but grant you content?

    If it's either one and you didn't get what the card said you should, reach out to our player support team for sure.
  • Quote:
    Originally Posted by King Lee 2015 View Post
    Hm. Possibly. Is it a content card if it only gives me stuff like EXP and IP boost?
    Does it look like this? http://www.shoppingnexus.com/images/...ter-5-card.jpg

    If so, I don't believe RP is awarded with the card- just the content that's listed on it.
  • Quote:
    Originally Posted by Kirra X View Post
    Also if its this sort of card I believe you'll want to put the code in under "Codes" on the left when you click the story button.
    Not in RP redemption area.
    We recently made it so you can put prepaid RP cards in the store's Codes area. A lot of users were trying to do it.

    Quote:
    Originally Posted by King Lee 2015 View Post
    Ugh. My friend bought the card for me but I read the list and those are the items that i got. >.> Thanks tho.
    No problem. It's not the normal card we've been selling so there's bound to be a few cases of confusion.