Could Not Load direct3d

  • When ever i start up LOL i get an error message saying "could not load direct3d". I know that has something to do with my graphic card so here is my dxdiag info.

    System Information
    Time of this report: 11/29/2012, 13:48:16
    Machine name: CAMERON-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120830-0334)
    Language: English (Regional Setting: English)
    System Manufacturer: TOSHIBA
    System Model: Satellite L775
    BIOS: BIOS Date: 05/12/11 21:35:18 Ver: 04.06.03
    Processor: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz (4 CPUs), ~2.1GHz
    Memory: 6144MB RAM
    Available OS Memory: 6056MB RAM
    Page File: 2029MB used, 10080MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 64bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name:
    Chip type:
    DAC type:
    Device Key: Enum\
    Display Memory: n/a
    Dedicated Memory: n/a
    Shared Memory: n/a
    Current Mode: 1024 x 768 (32 bit) (1Hz)
    Driver Name:
    Driver File Version: ()
    Driver Version:
    DDI Version: unknown
    Driver Model: unknown
    Driver Attributes: Final Retail
    Driver Date/Size: , 0 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
    Vendor ID: 0x0000
    Device ID: 0x0000
    SubSys ID: 0x00000000
    Revision ID: 0x0000
    Driver Strong Name: Unknown
    Rank Of Driver: Unknown
    Video Accel:
    Deinterlace Caps: n/a
    D3D9 Overlay: n/a
    DXVA-HD: n/a
    DDraw Status: Not Available
    D3D Status: Not Available
    AGP Status: Not Available
  • Hello Fubardessert!

    Thank you for bringing this issue to the Help and Support Forum! Your fellow Summoner Rugart is exactly right in that it appears that there is little to no information found regarding your computer's Graphics Card. If there are no current Drivers installed for your Graphics Card, this will typically prompt a Direct3d error.

    The very first step is to determine which exact Graphics Card your computer has. Once you determine your Graphics Card (which will need to be done through the original documentation or simply prior knowledge), make sure to visit the following Knowledge Base Article for a guide on how to locate the latest Drivers for your Graphics Card:

    However, if you have attempted these steps and are still encountering these errors, then please do not hesitate to let us know by submitting a new Support Ticket* so we may work with you one-on-one until arriving at a Full Resolution! If you do submit us a new ticket, make sure you include the following information so we may further investigate:

    1) Dxdiag information:

    2) Please send your most recent r3d log where you experienced the problem (You'll notice that the file name starts with the date/time and ends with r3dlog.txt):

    3) Process List:

    * Keep in mind that this advice was given based upon the information provided. If you would appreciate a further one-on-one interaction to solve this issue, make sure to send us a Support Ticket! You can send one from here: Also, if you could please provide a link to this forum thread in the new ticket, it would be incredibly helpful!
  • Bebie and 3mar,

    Both of you have only the standard windows drivers for your graphics card, causing that shader issue.
    Go to the start menu.
    Control Panel.
    Device Manager.
    Find your Display Adapter tab.
    Open it.
    Right click the device and click 'Update drivers.'
    Have Windows "Locate and install automatically."
    Restart your PC, test it on a custom game with just you.