Okay, on Xmas eve I sent i na ticket when I noticed a number of my champions were missing. I later found 2 skins that were missing as well, all I had either received as a gift or bought with RP on December 21st.
The ticket was responded to that day with a note saying when I replied I'd be put up to the top of the list to ensure the issue was resolved. I responded via comment on Xmas. Next day I responded by e-mail because I had heard nothing back, I did not know they both posted comments.
Yesterday I commented again to see where I stood and hadnt heard anything as of yet. I have been posting in other similar cases because I had hoped creating a thread would not be necessary, but going on 4 days with content simply missing when the store history says i received or purchased them is kind of making me a little sad. At least a response saying it is being worked on would be nice.
Here's a list of stuff I know is missing:
Champions I bought with RP
Kha Zix, Zyra, Vi
Champion gifted to me
Rengar
Skin gifted to me
Festive Maokai
Skin purchased
Firefighter Tristana
As I have noted, my profile, champion select, etc say I do not own these. The store still offers them for sale. My purchase and gifting history say I already have received them and they are apparently not refundable(prob because I dont actually have them) I do not want them refunded, I'd just like the content i paid for/my friend paid for.
Our wonderful Wrenchmen have forwarded this thread to me and brought it to my attention. At the moment, I cannot speculate on any information, but please provide your Ticket Number. I will personally investigate this ticket and take the appropriate steps.
If I can help you in any way Ebynfel, I will. I promise you that. That goes for any and all Summoner who writes into us here in Player Support.
Thank you for bringing your concerns to this thread. We are aware of certain issues our Players are experiencing in which content is seemingly missing from their accounts, and are working to get it resolved asap. If you believe that you are missing content from your account that you previously owned, please submit us here in Player Support a new Ticket, detailing what occurred:
#4652745 Missing Content/RP
The ticket was responded to that day with a note saying when I replied I'd be put up to the top of the list to ensure the issue was resolved. I responded via comment on Xmas. Next day I responded by e-mail because I had heard nothing back, I did not know they both posted comments.
Yesterday I commented again to see where I stood and hadnt heard anything as of yet. I have been posting in other similar cases because I had hoped creating a thread would not be necessary, but going on 4 days with content simply missing when the store history says i received or purchased them is kind of making me a little sad. At least a response saying it is being worked on would be nice.
Here's a list of stuff I know is missing:
Champions I bought with RP
Kha Zix, Zyra, Vi
Champion gifted to me
Rengar
Skin gifted to me
Festive Maokai
Skin purchased
Firefighter Tristana
As I have noted, my profile, champion select, etc say I do not own these. The store still offers them for sale. My purchase and gifting history say I already have received them and they are apparently not refundable(prob because I dont actually have them) I do not want them refunded, I'd just like the content i paid for/my friend paid for.
Thank you
-Ebynfel
Our wonderful Wrenchmen have forwarded this thread to me and brought it to my attention. At the moment, I cannot speculate on any information, but please provide your Ticket Number. I will personally investigate this ticket and take the appropriate steps.
If I can help you in any way Ebynfel, I will. I promise you that. That goes for any and all Summoner who writes into us here in Player Support.
I look forward to your reply!
Thank you for bringing your concerns to this thread. We are aware of certain issues our Players are experiencing in which content is seemingly missing from their accounts, and are working to get it resolved asap. If you believe that you are missing content from your account that you previously owned, please submit us here in Player Support a new Ticket, detailing what occurred:
https://support.leagueoflegends.com/tickets/new
I apologize for any inconvenience this bug/issue may have caused. We look forward to helping all of you!