Love League? Spanish Player Support jobs at Riot Games!

  • Greetings Summoners!

    My name is Riot Uracan, am the Player Support Manager for Latin America. We are looking for some passionate folks with a dedication to League of Legends, the Spanish speaking communities, and of course a passion for helping your fellow players to join us in our Los Angeles offices.

    We have a number of positions available in player support listed below as well as a quick FAQ that talks about these positions. I’ll be sticking around answering any questions if any crop up.

    FAQs

    1. I live pretty far away. Can I work from home?
    All roles in Riot Games at this time require relocation to one of our office locations. For these positions, they’ll be located in our Los Angeles offices. We do provide a relocation package though, which is tailored to your needs, and we go into much more detail about your specific relocation package if you are successful during the interview stages.

    2. What kinds of qualifications/experience are required?
    This changes based on the position you’re looking at. Some will require more of a tech background while others seek a heavier background in localization or billing. Specially the main qualification that can’t be bypassed is you must speak and write Spanish fluently. These positions will be interacting directly with those communities so fluency is key! Keep in mind that any volunteer experience can also go a long way!

    3. How come I haven’t heard from you? I applied some time ago.
    Unfortunately, as we receive such a high volume of emails every day, we aren’t able to reply to every single one, even though we’d love to. Our response time has improved significantly, however as we still receive a huge number of applications it’s very difficult for us to reply to everyone. If we want to progress to an interview with you, you should hear back from us within a week. If you applied more than a few months ago, by all means feel free to submit your application again! If we contact you once, we will continue contacting you to keep you up to date on your application.

    Open Positions

    Player Support Billing Specialist (lat am): http://www.riotgames.com/careers/bil...-latin-america
    Player Support Communication Specialist (lat am):: http://www.riotgames.com/careers/pla...-latin-america
    Player Support Quality Coordinator(lat am): http://www.riotgames.com/careers/pla...-latin-america
    Player Support Generalist (lat am): http://www.riotgames.com/careers/pla...-latin-america
    Player Support Technical Specialist(lat am): http://www.riotgames.com/careers/pla...atin-america-0
  • Quote:
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    Originally Posted by Shiralune View Post
    So you guys actually exist?
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    Things are still percolating! To note however, we are separate from Brazil.
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    Originally Posted by Do Not Towerdive View Post
    Nice avatar
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    Thank ya, you'd be surprised how hard it was to pick. So many Rioters around nowadays. :P
  • Quote:
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    Originally Posted by Bolby View Post
    What do these jobs pay? Being fluent in Spanish can get you alot of high paying translator positions in most companies....
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    We do tend to be as competitive as possible. Being heavily player focused as well as Spanish among all the other skills can be quite niche.
  • Quote:
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    Originally Posted by Method512 View Post
    If only I knew spanish. I understand but can't speak for my life if I had to. And we can't work from home.

    edit: Loved this line:At Riot Games we’re about great people and solutions, not red tape and bureaucratic barriers. For the right candidate, we’ll sponsor and pay for your H1Bs, 01s and other US work visas. That’s just paperwork, and we’ve got lawyers for that
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    All my support to you my good sir. If you understand then you are half way there. Knowing any other language is a great skill to have even if it's simply for being able to immerse in a new culture.

    To add on, as you noticed for the right folks location is not a boundary if you're passionate enough to join us in Los Angeles.
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    Originally Posted by Jarvan Krislov View Post
    Your name is Spanish for Hurricane. I like.
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    Indeed, I also enjoy spacing it out as Ur a can in english phonetics. Combine that with Nautilus in a heavy metal suit and I giggle to myself relentlessly.
  • Quote:
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    Originally Posted by xKILL10NAIREx View Post
    Yay love for us Latin American (I assume you are!)

    I expect great things Uracan, perhaps more official support from Riot since we are kinda stuck, and NA players pretty much hate spanish speakers that play on "their" server.
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    And we hope to meet those great expectations! Things are still cooking at the moment and aren't ready but as you can tell by this and the other listings things are moving along.

    Queremos que todos disfruten su tiempo con nosotros!
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    Originally Posted by MySpoon View Post
    False! It's 'Huracán'
    Unless you REALLY wanted to make that pun

    Now, here's the deal. I'm a peruvian League player that graduated high school last year. Currently I'm about to start studying Digital Animation. I really like the position for Player Support Generalist, as I am able to work with a team and like solving problems in order to help others. I've gone on an exchange program to Kansas so I have a certain understanding of how the gaming community is in the US, and that's also helped me improve my English. Is it possible for me, an 18 year old player with a small working experience to work at Riot?
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    Really for those who are fresh, I definitely recommend getting involved in other communities. If there's little experience, you can substitute alot of that with volunteer work particularly in CS roles. Being involved in moderating fan communities, or other such support roles can lend well to this.

    I can't really say without seeing your history to be honest, but we definitely will look at every applicant, and if you're the candidate for us and impress us then for sure we can make things work.
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    Originally Posted by Vulking View Post
    Perfect translation, it could use a "that" after "We want" but that would be some really hardcore nitpicking since it would mean exactly the same.
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    And that's the difference between translation and localization.
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    Originally Posted by Shyplix View Post
    Uracan, I just turned 17 about a week ago. I'm from Argentina, so I'm obviously a native spanish speaker :P

    I have already taken several international tests that show I'm more than capable of communicating in English (the most recent one being the Cambridge Ceritificate in Advanced English, and I'll probably take the CPE this year).

    Is there any chance you'll still be looking for people passionate about the game to help with Latin American servers next year?
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    Not sure! We need to finish cooking this thing to see the results. We'll always have our career page updated so it's always worth to check it, even if it's for other positions.