@Riot Tribunal Error (+Poor Player Support)

  • Edit: For clarification this is a case of DOUBLE JEOPARDY (thank you Leo2k5)
    Edit 2: The first ban lasted one week, the current one is set for two weeks! (that's basically three weeks in a row since I was only unbanned one single day)

    I received very poor player support in reply to my issue and am posting the communication that occurred in the hopes that another Riot employee can contact me or at the very least I can highlight how poor this is (and hopefully discuss).
    @any Rioters reading this: All I'm looking for is some feedback that's actually about my issue...


    "Jan 28 15:41

    Hi I just received a ban 10 minutes ago. I was confused as to how it could be possible as I just became unbanned yesterday and have purposely said nothing ingame (literally) since then for fear of another ban. When I opened up my case that was emailed to me I was shocked to see that three of the games that were part of this 'new' case for tribunal review had ALREADY been part of the last case. On top of that all five of the games in question took place a long time ago. I do not understand how I can be punished AGAIN for games I've already been punished for! This seems incredibly unfair and if this is not intentional then my current ban should be lifted (and how a thing like this happened, reviewed). Please see this is fixed as soon as possible as it's an extremely disheartening thing to be banned so soon after my last one especially when I have committed no second offence since.
    Here is the first ban (legitimate): http://na.leagueoflegends.com/tribunal/en/case/6150500/
    Here is my new ban (games/reports 3-5 are all found in the first case): http://na.leagueoflegends.com/tribun.../6153476/#nogo

    This is either a serious bug or an unfair punishment and either way should be reviewed carefully,
    Alexander."


    "Greetings iShadöw,

    I apologize for the late reply, we have high volumes of tickets for the past week. I have reviewed your account and our records indicate that you recently had a case in the Tribunal. Due to actions made on the Fields of Justice, this account has been warned or suspended by The Tribunal which means your Honor has been reset. An email was sent to the email address associated with your account regarding this Tribunal case.

    To see your Tribunal case, please visit the following link (please note that this link expires three weeks from the date it was originally generated.):

    http://na.leagueoflegends.com/tribunal/en/case/6153476

    You have the power to prevent future suspensions by working to be a positive force in-game with your fellow Summoners. If you feel unsure as to what sort of behavior is appropriate, please consult the Summoner's Code and our Knowledge Base article on reporting players, both of which I have linked below.

    Since the action against your account is temporary, it gives you the opportunity to change your behavior in games going forward. We prefer to give players the chance to improve rather than permanently ban an account through which much time has been spent and much effort has been made. You should heed this warning, however, because suspensions will increase in length if you do not improve your behavior and are brought before the Tribunal again. Further negative behavior in-game can culminate in your account being permanently banned from League of Legends.

    Please let me know if you have any additional questions. You can learn more about the Tribunal and here:

    The Summoner's Code: http://na.leagueoflegends.com/articl...Summoners_Code

    Report-a-Player: http://support.leagueoflegends.com/e...rting-a-player

    Tribunal FAQ: https://support.leagueoflegends.com/...2-tribunal-faq

    Tribunal Honor System FAQ: https://support.leagueoflegends.com/...nor-system-faq

    "only the strong will survive"
    -Xin-
    Riot Games Player Support Specialist

    January 30, 2013 04:01"


    "This reply does not at all address the issue stated in my initial message. This is a serious problem and needs to be doubt with properly, including actually reading what I have written!
    Ironically the reply included this: "Since the action against your account is temporary, it gives you the opportunity to change your behavior in games going forward." This is the problem! I haven't been given the opportunity since my last ban. Please reply directly to the issue at hand.

    January 30, 2013 11:25"


    "Hello iShadöw,

    Both players and Riot employees viewing Tribunal Cases are provided with chat logs and other relevant stats to reach a decision. Players generally understand what sort of behavior will negatively impact other players and what conduct falls outside of what should be a positive in-game experience.

    We found that your account have subsequent violations against the Code of Conduct, additional evaluation and longer suspensions occur. Further negative behavior in-game can culminate in your account being permanently banned from League of Legends.

    Our goal has always been to foster a positive environment in the game where everyone can enjoy themselves, and therefore we must stand strong against negative players, harassment and abuse. If you have been on the receiving end of disruptive behavior, I think you can understand the motivation behind our actions.

    Let me know if you have any additional questions.

    Regards,

    "only the strong will survive"
    -Xin-
    Riot Games Player Support Specialist

    January 30, 2013 23:13"
  • iShadöw,

    I appreciate you bringing this to my attention. After looking into it, it's true that you got caught up in a bug which affected a handful of players last week in the tribunal system. As you mentioned, the result is that you received two separate cases for the same games.

    The Tribunal is designed so that when a case is judged guilty, all prior matches to that case are not used in any future decisions. We do this to prevent situations like this, often called Double Jeopardy.

    When we noticed the bug last week, most of those affected received an e-mail notifying them of the error, and detailed our fix. It looks like some cases, like yours, slipped through.

    I'll get a response to your ticket in our system to wrap this up. Be sure to check your e-mail later tonight.
  • Quote:
    <table cellpadding="6" cellspacing="0" border="0" width="100%"> <tr> <td class="alt2" style="border:1px inset; padding:10px;">
    Originally Posted by YueienGato View Post
    Thanks for responding.

    If you have the time please do look at the others listed in the other threads. I've tried to keep them all in touch about this, and at least one recieved a generic reponse that did not seem to settle well with him.

    They may not be the most shining examples of the community, but even they did not deserve to be sweep up in this. I am very pleased you've decided to publically clarify that it was a glitch.

    Thanks.
    </td></tr></table>
    Thanks for bringing this up.

    We're not in the business of banning people twice for the same punishments. It really defeats the purpose of the Tribunal and all the hard work we've put into it. I'll take a look at these edge cases to see why they didn't come up in our initial sweep of those affected.

    Once I get the list of those affected, I can update them on the status of their accounts.